Some of the Key terms in this Policy and their intended and designated meanings are given below:
“Individual Customer” means an Individual customer or client of Alps IT Solution.The term also shall include any individual agent or representative of an individual customer of ALPS IT SOLUTION as part of its business relationship with ALPS IT SOLUTION. This term also include all employees of ALPS IT SOLUTION, including permanent and temporary staff, where ALPS IT SOLUTION has obtained his or her Personal Data as a part of the employment and/or contractual relationship.
“Customer” means any corporate customer or client of ALPS IT SOLUTION under contractual agreement. As per the contractual agreement, ALPS IT SOLUTION might be given access to their data including Personal Data as a part of fulfilment of the Service Scope and Commitments.
“Data Subject” means an identified or identifiable natural living person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, or to one or more factors unique to his or her personal physical, psychological, mental, economic, cultural or social characteristics.
“Employee” means an employee (whether temporary, permanent, part-time, or contract), former employee, independent contractor, or job applicant of ALPS IT SOLUTION or any of its affiliates or subsidiaries, who is also a resident of a country across globe.
Alps IT Solution serves as a service provider to our global customers. Our Service to our customers includes building, implementing and supporting commercial and reporting applications used by their employees globally.In our capacity as a service provider, we have access to, and process Personal Data stored in customer’s systems. In such cases, we act as a data processor and process personal information on behalf of and under the direction of our customers.The information that we access in this capacity is used providing services to our customer, and as governed by our Service contract with them. We do not use/process the data for any other purpose.Alps IT Solution uses Personal Data that it is provided access to, in its role as a service provider for the following business purposes, without limitation:
Alps IT Solution will not disclose Personal Data provided access to by our Customers and Individual Customers to any Third Parties, unless required by contractual obligations.
Alps IT Solution does not collect or process any Sensitive Data from its Customers.
Alps IT Solution uses reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate, as required by the scope of service contract with customers. Alps IT Solution has implemented physical and technical safeguards to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alternation, or destruction.
Alps IT Solution personnel will access and use Personal Data provided by our customers only if they are authorized to do so and only for the purpose for which they are authorized.
While individuals have the rights to access, modify, port, restrict and delete the personal data, Alps IT Solution as the data processor do not hold any direct role in providing mechanisms for and fulfilling those requests from individuals. These will be managed and fulfilled by our customers who act as data Controllers. Alps IT Solution will facilitate and support these processes in whichever way required and feasible, as per our Service and Data processing agreements and contracts with our customers.